FAQs Page

General Questions

Is the picture I see on the website the actual tool for sale?
Yes - We provide actual pictures of every tool offered on our website. We do not use stock or edited photographs of our tools. We strive to provide the most accurate representation possible of each tool.
Is the picture I see on the website the actual gemstone for sale?
Yes - We provide actual pictures of every gemstone offered on our website. We do not use stock or edited photographs of our gemstones. We strive to provide the most accurate representation possible of each gemstone.
What type of lighting are your gems photographed with?
We use three types of lighting. Incandescent, fluorescent & natural sunlight.
What payment methods can I use?
You can pay by any preferred payment method. If you’re purchasing through the site, you can pay by credit or debit card. If you prefer direct bank transfer or any other method of payment, please send a mail/ inquiry to us or call our hotline so we can assist you.
Do you offer a money-back guarantee?
Every gemstone and tool offered at Rathnajaya Gems is backed by a no-hassle money back guarantee! We promise that you will receive your money back if it meets the criteria as described.
Do you make sure all your customer orders are being handled carefully?
We have a special team to take care of all the customer orders and all the customers are being taken care of with special care once they purchase an item from our website. Our team of experts will make sure you get your purchased item somehow anywhere in the world.
Can I get certifications of the gemstones?
Yes – All our gemstones are certified by trusted labs. We offer lab certifications free of charge to the gemstones you purchase.
Is every gemstone sold by Rathnajaya Gems a Natural Gemstone?
All our gems are Natural gemstones. They are honestly priced, described, and labelled. Our expert staff carefully inspect measurements and weigh of each gemstone using professional tools and all of our gemstones are earth-mined which are 100% natural.
Why buy items from Rathnajaya Gems?
There are many reasons to purchase from our store but the bottom line is that, we will provide excellent value to any purchase you make in our store.

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